New ways and means for abuse reporting

It's nice to hear Linden Lab opening up a little and talking about the reasoning being upcoming changes, like this piece on upcoming changes to abuse reporting. Full marks for letting us know something is in the wind and why.

2,000 abuse reports per day, many spurious reports, and so lead us to...
"The main thrust of this project is to move our process away from the current one report/one resolution model and towards a system that with will quickly and accurately identity and manage those individuals and behavior that make Second Life feel unwelcoming or unsafe. The revised system will focus also on moving problems towards more useful paths for resolution - specifically by enabling and encouraging the development of inter-Resident mediation and dispute resolution options for those issues Linden Lab isn't equipped to resolve. A further emphasis will be placed on self-resolution - by improivng[sic] existing tools like mute and parcel-based access restrictions."

The problem is that they always seem to trail off on a decidedly vague note. Lots of goals but no real means. Outcomes without actions, if you will. Don't get me wrong, it's good to see you airing your reasoning, people, and sharing what your outcomes are, but the tone suggests you've got specifics ready to implement, and you're asking us to watch this space to find out. Don't make us wait too long for the meat.

We're still wondering where this similar announcement, posted at the 11th hour before the thanksgiving break will go. Requests for further information have been met with silence so far.

Still, communication with a community is more art than science. Things have improved in the areas of communication with the Second Life communities. We look forward to seeing that communications continue to improve.